Frequently Asked Questions
Everything you need to know about your Stryv beauty journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location, generally arriving within 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange. Please note that for hygiene reasons, some personal care items must be unopened.
Are Stryv products safe for all skin and hair types?
Yes, our products are engineered to be inclusive. We use professional-grade materials and adjustable settings to ensure our tools are gentle yet effective on all hair textures and skin sensitivities.
Do your electronic beauty tools come with a warranty?
Absolutely. All Stryv electronic devices come with a standard 12-month manufacturer's warranty that covers any technical defects or malfunctions. You can also opt for an extended warranty at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like ShopPay and Afterpay for your convenience.
How can I contact customer support if I have an issue?
Our beauty experts are here to help. You can reach us via our 'Contact Us' page, email us directly at [email protected], or use the live chat feature on our website during business hours.